Intelligence · Service
WhatsApp AI AgentsWhatsApp conversations that resolve themselves — or reach the right person.
We build AI agents on the WhatsApp Business Platform that answer questions, qualify leads, book appointments and share updates, with a clean hand-off to your team when a human is needed.
Support, lead qualification and bookings on the channel customers already use.
What you get
- Instant answers
- Lead qualification
- Bookings and reminders
- Team hand-off
01The problem
WhatsApp has become a support desk, sales line and order book — run by hand.
Customers message at all hours. Staff juggle personal phones and shared numbers, copy details into spreadsheets and chase replies. Messages get missed and there is no record of what was promised.
- Enquiries missed outside business hours
- The same questions answered manually dozens of times a day
- Lead details copied from chats into spreadsheets or CRMs
- No visibility into response times or conversation history
02The solution
An agent on your official WhatsApp number, connected to your systems.
Using the WhatsApp Business Platform, the agent handles common conversations end to end, writes structured data into your CRM and routes complex conversations to a shared team inbox.
- 01
Instant answers
Grounded in your FAQs, catalogue, pricing rules and policies.
- 02
Lead qualification
Asks the right questions, captures details and creates CRM records.
- 03
Bookings and reminders
Checks availability, confirms appointments and sends approved reminder templates.
- 04
Team hand-off
Transfers to a person with the full conversation and captured details.
03How it works
From request to result, step by step.
- 1
Customer messages
A customer writes to your WhatsApp Business number in their own words.
- 2
Agent understands
Intent and details are identified; knowledge and records are retrieved.
- 3
Action is taken
The agent answers, books, updates the CRM or creates a ticket through tools.
- 4
Team stays informed
Escalations and summaries reach your team inbox or chat channel.
04Typical use cases
Where it fits.
Customer support
Order status, policies, product questions and service requests.
Lead capture and qualification
Enquiries from ads and your website qualified and logged automatically.
Appointment booking
Clinics, salons, consultants and service businesses booking without phone calls.
Order and delivery updates
Proactive status notifications using approved message templates.
Technology
- WhatsApp Business Platform
- LLMs
- RAG
- Webhooks
- Node.js
- Python
- PostgreSQL
- CRM APIs
Chosen per project for fit, maintainability and cost. No vendor partnership or certification implied.
05Process
How we deliver whatsapp ai projects.
- 01
Understand
Review your common conversations, peak times and what needs a human.
- 02
Architect
Conversation flows, knowledge sources, tools, templates and escalation rules.
- 03
Build
Agent, integrations and a team inbox for hand-offs.
- 04
Integrate
WhatsApp Business Platform setup, CRM, calendar and notification connections.
- 05
Optimise
Review conversations weekly at first and improve answers and flows.
06FAQ
Common questions.
Can you build WhatsApp AI agents on our existing number?
Usually yes. The number needs to be registered on the WhatsApp Business Platform. If it's currently used in the WhatsApp Business app, there is a migration step we guide you through.
Does WhatsApp allow automated messages?
Yes, through the WhatsApp Business Platform. Replies within a customer-initiated conversation are flexible; business-initiated messages use pre-approved templates and must follow WhatsApp's policies.
What happens when the AI can't help?
The conversation is handed to a person in a shared inbox, with a summary and all details captured so far. Customers can also ask for a human at any time.
Can it speak multiple languages?
Modern language models handle many languages, including common Indian languages. We test the languages your customers actually use before launch.
Related services, solutions & reading
- ServiceAI AgentsAI that understands requests, retrieves information and takes action.
- ServiceVoice AI AgentsPhone agents that answer, qualify, schedule and route calls.
- ServiceAPI IntegrationsConnect your CRM, ERP, databases, APIs and business tools.
- SolutionAutomate customer supportCustomers get accurate answers quickly, and your team handles the conversations that need a person.
- SolutionAutomate lead managementEvery enquiry is captured, qualified and followed up — consistently and quickly.
- IndustryHealthcare
- IndustryReal Estate
- IndustryRetail
- IndustryEducation
- InsightWhatsApp AI agents for business: how they work and what to plan for
- InsightWhat an AI agent actually is — and when your business needs one
WhatsApp AI Agents
Is WhatsApp overwhelming your team?
Tell us what customers message about most. We'll design an agent around those conversations.